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PRIVACY POLICY

​This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our booking services, or stay at our properties in Costa Rica.
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1. Data Collection

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We collect information that you provide directly to us, including:

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  • Identification Data: Name, email address, phone number, and physical address.

  • Booking Details: Dates of stay, number of guests, and specific requests.

  • Payment Information: Processed securely through our third-party payment processors. We do not store full credit card numbers on our servers.

  • Identity Verification: To comply with Costa Rican law, we may collect passport or ID details during the check-in process.

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2. Legal Basis for Processing (GDPR & International Standards)

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We process your data under the following legal frameworks:

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  • Contractual Necessity: To fulfill your booking and provide hospitality services.

  • Legal Obligation: To comply with Costa Rican tax (Hacienda) and tourism regulations.

  • Legitimate Interest: To improve our services, ensure the security of our property, and maintain communication regarding your stay.

  • Consent: Where you have opted-in to receive marketing communications.

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3. Data Sharing and Disclosure

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We do not sell your personal data. We may share information with:

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  • Service Providers: Maintenance teams, cleaning services, or tour operators (only as necessary for your stay).

  • Legal Authorities: When required by the Costa Rican government or judicial orders.

  • Property Management Tools: Trusted platforms (e.g., Booking.com, Airbnb, or Channel Managers) used to synchronize our calendar.

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4. International Data Transfers

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As our properties are located in Costa Rica, your data will be transferred to and processed in Costa Rica. We implement appropriate safeguards to ensure your data remains protected according to European (GDPR) and North American standards.

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5. Your Rights

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Depending on your location (EU, USA, or elsewhere), you may have the right to:

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  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we update or fix inaccurate information.

  • Deletion: Request that we erase your data (subject to local tax and legal retention requirements).

  • Opt-out: Unsubscribe from marketing emails at any time.

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6. Data Security

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We implement physical, technical, and administrative security measures to protect your information. Given the nature of our "Open-Air" and jungle-based hospitality, physical records (like guest logs) are kept in secure, restricted areas.

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7. Cookies

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Our website uses cookies to enhance user experience and analyze traffic. You can manage your cookie preferences through your browser settings

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8. Contact Us

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For any questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

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  • Email: authenticcostarica@gmail,com

  • Address: Finca Terra Incognita, Barigones de Montana, Canaza, Puerto Jimenez, Puntarenas, Costa Rica

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